Who are you doing business with?Banji Productions V.O.F.
Located in Utrecht, The Netherlands
Chamber of Commerce number: 71074708
VAT number: NL858569346B01
Terms and ConditionsAll prices listed in this store include VAT and other taxes.
We will ship orders within two weeks. Please let us know if you need it faster. Shipping times depend on the country you live in and our shipping company (PostNL). Shipping costs will be calculated and clearly communicated in your cart and during check-out. Payment options we offer on this web store include: Apple Pay, CreditCard (American Express, Visa, Mastercard), PayPal, iDeal, Bancontact, Sofort and Bank Transfer. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Downloadable software products are exempt from being returned. To complete your return, we require a proof of purchase. There are certain situations where only partial refunds are granted:
- A vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
RefundsOnce your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items Only regular priced items may be refunded. Sale items cannot be refunded.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at email@example.com and we will let you know how and where to return your items
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returnsTo return your product, send us an e-mail at firstname.lastname@example.org and we will let you know how and where to return your items
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.